Refund and Return Policy

1. Warranty Information

All our hardware products come with a standard 1-year warranty. This warranty covers any manufacturing defects and malfunctions under normal use conditions. The warranty period begins from the date of purchase.

2. Extended Warranty

Customers may request an extension of the warranty period. Each request will be evaluated on a case-by-case basis. Please contact our customer service team for more information on how to apply for an extended warranty.

3. Returns

As a B2B business, we do not accept returns unless the product is defective or damaged upon receipt. In such cases, please contact us within 14 days of receiving the product to arrange for a return or exchange. The product must be in its original condition and packaging. Proof of purchase is required.

4. Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. Please note that it may take some time for your bank or credit card company to process and post the refund.

5. Shipping Costs

If the product is under warranty and found to be defective, we will cover the shipping costs for returning the item.

6. Contact Information

For any questions or concerns regarding our refund and return policy, please contact us through our support form